TERMS AND CONDITIONS

Terms and Conditions

 

These terms and Conditions are a legal agreement between you “The Client” and Zaytia (including Zaytias team, and all makeup artists assisting her). By making a booking with Zaytia you are agreeing to the terms and conditions. If you do not agree to the terms and conditions do not engage the services of Zaytia.

 

Payment
A 50% non-refundable booking fee is required to confirm your booking and is payable within 3 working days of booking confirmation. Late bookings (within 7 days of booking date, or 30 days for bridal) require a 100% non-refundable booking fee. The Clients booking is only confirmed once your booking fee is paid. Your date and time will only be reserved once payment is observed. Full Payment is required before your confirmed booking date by bank transfer/cash deposit by the date included in invoice. Zaytia does not accept cash payment on the day.  The person who made the booking is the person responsible for payment. Bookings which require assistant, flights, accommodation, transport or parking services require such related costs to be paid in full along with the 50% deposit so travel services can be booked as promptly as possible. If The Client does not pay the amount owed Zaytia reserves the right to take legal action and to terminate your right to book with her.

Travel Services
Zaytia is able to travel to most locations. Accommodation may be required for one night when travel for 3 or more hours each way is required. Zaytia Makeup Artist will book any accommodation, flights or travel required at her discretion. Travel costs may include flights, accommodation, transport, parking and meals. These costs are to be paid for by the client in advance of the booking along with the 50% deposit to secure the booking. Any required changes in flights or related travel expenses are at The Clients expense. Accommodation Fee for one night is $250.00 (+$50 if an assistant artist is also required) and shall not exceed this amount where possible. Zaytia shall book any private accommodation required at her discretion. Full accommodation costs must be paid for as part of the initial booking fee. If flights are required Zaytia shall book them at her discretion, at the clients expense. Flight pricing is not within Zaytia’s control. Zaytia will provide an exact quoted price as per the airline as at the date. Zaytia holds no responsibility to any increase in airfare costs between the time of quoting and booking. Full flight costs must be paid for as part of the initial booking fee so that they can be booked promptly.

Booking Times and Late Arrival
Booking required after hours (Before 8am or after 6pm) will incur a fee, POA. All persons are required to be available for their scheduled start time. All bookings must be at a single location and done in consecutive order with no gaps (other than work breaks for Zaytia) unless otherwise agreed in writing.

If you are more than 15 minutes late for your appointment your booking may be cancelled and NO refund will be given. Zaytia will have the final call as to whether or not the booking will still go ahead.

Additional Fees
Additional Artist Fee: If the booking is for more than 5 people, or time restricted – an additional artist is required. Zaytia will supply an assistant from her network of artists.

Public Holiday Surcharge: A 15% surcharge will apply to bookings on Public Holidays and
during some holiday periods (such as between Christmas Eve and 3rd January).

Cancellation
In the event of the makeup artist not attending (due to unforeseen circumstance) a FULL refund will be given and deposited within 10 working days of the cancellation.
If the client cancels within 7 days (or 90 days for Bridal) there will be no refund. Zaytia will have turned away other work in that time frame and loss of income will have to be covered.
If the client cancels given more than 7 days (or 90 days for Bridal) a refund of 50% of the total booking will be given (excluding any travel costs already paid for and non-refundable). Bookings MAY be transferable at the discretion of Zaytia.
To make a cancellation within 72 hours of your booking please call or text Zaytia on 021 0296 2735. Do NOT leave a voicemail or email. For 72 hours or more email or text message is acceptable.

Refusal of Service
Zaytia reserves the right to refuse service if unsafe or unsanitary conditions exist and/or contagious infections (conjunctivitis, cold sores etc), sickness or illness are present. There shall be no refund given.

 

Client Satisfaction
Refunds are not available on completed services. If you are not happy with your service discuss this before the booking ends. Acceptance of the complete makeup application is acknowledgement by The Client that Zaytia has completed the makeup to satisfaction. Please be aware that most dissatisfaction come things outside Zaytias control; the client was late and therefore we are short on time, does not have the same bone structure as the image they have provided, did not disclose skin conditions etc.

Liability
The Client agrees to release Zaytia from any liability if any skin complications occur due to an allergic reaction. You are legally obliged to disclose any skin conditions, sicknesses or illnesses before Zaytia begins working on you. Zaytia reserves the right to refuse to work on any client deemed unsafe to apply makeup on. Zaytia always ensures brushes tools and makeup products are cleaned and sanitised to a high standard between every makeup application. If you have any queries or concerns Zaytia will run you through her rigorous hygiene routine.

If you have any contagious skin issues (coldsores, conjunctivitis, styes etc) come up within 24 hours of your makeup application you are required to contact Zaytia and let her know so all tools and products used on you can be disposed of depending on best practise.

Any damage to Zaytias kit or tools that are not caused by Zaytia will be charged in full to the client.

On Location
Safe parking is required for Zaytia close to the location. If there will be no parking available or there will be a charge for parking Zaytia must be informed prior to the booking and cost of arrangements made to be covered by The Client.

A medium to large  table is required for use by Zaytia to set up on. This must be near either ample natural light or a working power socket.

PRIVACY POLICY

We don’t collect any of your personal info, including your IP address other than what you voluntarily provide

We don’t sell your personal info to advertisers or third parties

We only share your personal info when legally required or reasonably necessary to prevent harm in an emergency situation

We will retain your personal info, excluding info you make public, for no more than 30 days after you request deletion

We keep your personal information private and secure. The information you give us is used only to process your requested services and personalise your experience.

We provide service to those under the age of 16 only with consent from a parent or guardian.

If you disagree with any aspect of this privacy policy you have the right to decide not to use the website. If you have any questions or concerns please contact us at the email address on our contact page